Case Study

Booking App for Spa

Spa appointment booking system with scheduling, payments, and customer management.

Booking App

Project Overview

Our client, a luxury spa chain with multiple locations, needed a modern booking solution to replace their outdated appointment system. They were looking to improve customer experience, streamline staff scheduling, and increase booking efficiency.

We developed a comprehensive booking application that allows customers to easily schedule appointments, select services and therapists, make payments, and receive reminders. For staff, the app provides a clear overview of daily schedules, customer preferences, and service details.

Key Features

  • Intuitive appointment scheduling with service selection
  • Secure payment processing with multiple options
  • Automated email and SMS appointment reminders
  • Staff scheduling and availability management
  • Customer profiles with treatment history and preferences

Project Details

Client

Luxury Spa Chain

Timeline

3 Months

Team Size

4 Specialists

Technologies

Flutter Firebase Stripe Cloud Functions Twilio

The Challenge

The client was facing several challenges with their existing booking system:

  • High rate of no-shows due to lack of reminders and easy cancellation options

  • Phone-based booking system creating bottlenecks during peak hours

  • Difficulty managing therapist schedules across multiple locations

  • Limited customer data collection for personalized service

Our Solution

We developed a cross-platform booking application with two main components:

  • Customer Mobile App

    User-friendly interface for browsing services, booking appointments, making payments, and managing profiles

  • Staff Management Portal

    Comprehensive dashboard for schedule management, customer information, and service tracking

  • Automated Notification System

    SMS and email reminders to reduce no-shows and improve customer experience

Results & Impact

42%

Increase in online bookings within first month

68%

Reduction in appointment no-shows

30%

Increase in repeat bookings through the app

Client Testimonial

"The booking app has revolutionized how we manage appointments. Our staff now has more time to focus on providing exceptional service rather than handling phone bookings. The reduction in no-shows alone has made this investment worthwhile, and our customers love the convenience of booking and managing their appointments from their phones."

— Operations Manager, Luxury Spa Chain

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